Brihaspathi Technologies offers innovative and cost-effective technology products and solutions. We work towards achieving complete customer satisfaction and delivering high value at each client engagement. Our Support Management software helps small and mid-sized businesses to manage their customer queries, promptly and effectively. Our Support Management software enables customer support or support desk agents to receive, process and respond to service requests. Brihaspathi Technologies' Support Management software helps in

Centralizing all business communication

• Automating business rules via triggers and automations
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• Creating pre-determined responses to FAQs
• Providing a single point of contact for all product related issues and matters
• Providing easy customization of help desk, that includes the look and feel, logo and colour schemes
• Allowing for choice of own support portal, and configure the mail address to match the website domain

By leveraging on our Support Management software, you need not worry about server installation, maintenance and software updates. Importantly, by providing for access anywhere on any device, our Support Management software helps to answer help desk tickets, on the go.

Educational Institutions have come a long way, from the days of recording entries and attendance on paper, to use of software that automates the institution's administration process. Even though the technology marketplace offers a variety of educational institution software, standalone and enterprise-level, they were never free of functional and operational issues. To bring about robust and flexible software, free of any functional issues, Brihaspathi Technologies has developed the first of its kind Institute Management System. This is very comprehensive and all- inclusive software, which enables schools, colleges and educational institutions to fulfil their functions, and responsibilities.

The Institute Management System features

• Complete academic supervision and administration
• The faculty, parents and students can access the system for information and uploads
• Details of each student along with fee particulars, academic performance and extra-curricular activities are made available at the click of a button

Brihaspathi Technologies conducts a comprehensive orientation program for the users of Institute Management System. Beneficially, this software helps users can do away with the cumbersome paper work and filing of physical records.

Chit business is very popular in India. Based on the principle of ready money whenever you need it, the chit system promotes group savings. However, the chit business has predominantly been manual, and operated by account books and written records. To streamline and consolidate the popular chit business, Brihaspathi Technologies has introduced its Chit Application. Our Chit Application takes the chit business to the next level of flexibility, transparency and efficiency. Chit businesses and groups can use this application for efficient and responsive chit business operations.

The Chit Application

• Allows for chit entries and auction details Provides for entry of customer and accounts details
• Provides the details of the Daily collection Agent details
• Provides for the Guarantor Creation

The Chit Application offers the following benefits to its users.

• Monitors the transaction of each customer
• Reports of the income and expenses of the company and so on
• Allows for full utilization of man- power, quality and accuracy in information

The progress of a business or public enterprise depends on two factors, the quality of the personnel, and the communication process adopted for quick and easy access to information. The top-down as well as bottom-up flow of information is vital for instant decision making that in-turn ensures greater customer satisfaction and customer loyalty. The mailing system in public agencies follows the old method of communication; where-in circulars are prepared, printed and sent by courier or posted to branch offices. This has resulted in time gap, and has stunted the decision making process. In public establishments like government offices and banks, the old mailing system has not only delayed work, but also resulted in inefficiency at work. Brihaspathi Technologies understands the challenges confronted by business in achieving an efficient communication channel. We have developed an efficient Intranet Mailing System that leverages on transparent manner.

Our Intranet Mailing System features the following benefits.

• Allows the users to exchange their views through mails
• Provides users the ease and convenience to send electronic files through attachments
• Includes all the traditional things such as sent items, inbox, drafts etc
• Allows the users to send mails to multiple users using to, cc and bcc

Most importantly, the Internet Mailing System fulfils the confidentiality and security of official mails that are sent from one division to another, for the fulfilment of official record, file and execution.

Circulars as hardcopies have limited circulation and availability. However, if they are converted to digital format and uploaded at the portal, they provide for high degree of availability and circulation.

Brihaspathi Technologies has launched a portal, eCirculars.ca that helps businesses and public institutions to upload circulars in electronic format.

Our portal features greater opportunity to access official and non-official e-Circulars, anywhere and anytime. Only thing required is that, the user should have an Internet connection to access our portal.

The effective management of the hospital is crucial for its success and recognition. Hospital's management has moved from simple vouchers and prescriptions to leveraging on complex enterprise applications. Brihaspathi Technologies helps small, med-sized and large hospitals to achieve effective management. Our software helps hospitals and the healthcare industry to streamline

• In-patient and out-patient registrations
• Keep a record of patients' diagnosis and treatment
• Help in preparation of billing
• Provide for easy follow-up to the doctors on each patient's case
• Promote a transparent and congenial environment for patients coming to the hospital

Brihaspathi Technologies' Institution Fee Management Software helps schools, colleges and education institutions to do away with the old fee system, and introduce new and innovative fee collection and management system.

Our Institution Fee Management System features

• Fee administration of the Institution is totally computerized
• The fee data is maintained in database, easily
• Information retrieval and follow-up on non-payment cases become easy
• The process is very fast data can save on time
• It is very easy to understand and this program can be used anywhere based on requirement

Brihaspathi Technologies has been in the forefront in offering new, robust and innovative technologies. We have introduced the SMS Gateway technology that allows for getting connected to various messaging applications.

The SMS Gateway helps mobile subscribers can access Internet content, all by just sending an SMS message from their mobile. Our reliable and cost-effective Short Message Service Centres SMSC Gateway helps users to be connected to various messaging applications.

SMSC Gateway connects the users to different networks like GSM, and making Internet accessible anytime and anywhere. With phenomenal growth in the use of smart devices, and users' preference to access data from the convenience of mobile and tablet PCs, the SMSC Gateway fulfils the need for fast, reliable and cost-effective data communications.

Our SMSC Gateway is sure to provide a major surge to the growth and development of m-commerce which has witnessed major growth and momentum in the world.

SMS banking services are operated using both push and pull messages. Push messages Banking services are turning to be greatly accessible and within easy reach of the customer. With the use of mobile phones by almost all customers, it has become easy for banks to further communication through SMS (short message service). Brihaspathi Technologies helps banks to enhance their customer relationship activity by providing for prompt and robust push and pull SMS services. Customer services of banks have become prompt and responsive with the introduction of push and pull short messages. Push messages are initiated by the bank, and sent to the customer's mobile (registered with the bank) number. Push messages deal with

• Periodic account balance reporting (say at the end of month)
• Reporting of salary and other credits to the bank account
• Successful or un-successful execution of a standing order
• Successful payment of a cheque issued on the account
• Insufficient funds
• Large value withdrawals on an account
• Large value withdrawals on the ATM or EFTPOS on a debit card
• Large value payment on a credit card or out of country activity on a credit card
• One-time password and authentication

Pull messages are initiated by the customer. Pull messages include details of

• Account balance enquiry
• Mini statement request
• Electronic bill payment
• Transfers between customer's own accounts, like moving money from a savings account to a current account to fund a cheque
• Stop payment instruction on a cheque
• Requesting for an ATM card or credit card to be suspended
• De-activating a credit or debit card when it is lost or the PIN is known to be compromised
• Foreign currency exchange rates enquiry
• Fixed deposit interest rates enquiry